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Our Process

Our Guarantee: NO RECOVERY – NO COST

STEP 1: Fast, Free Evaluation for most devices

  1. Email, bring at drop off or ship with your device our Data Recovery Information Form. This form is required for check-in and before we will begin your evaluation.
  2. Of course, we need your device in hand to properly evaluate your drive
  3. Drives will be evaluated to determine if it is a "software" or "hardware" failure. (We have a cleanroom on-site.)
  4. Evaluation results for most devices are guaranteed within 2-4 business days*.
  5. Cherry will provide a flat-rate price for the data recovery process, and require authorization before proceeding.
  6. Call us at 770.955.2395 if you need help or assistance.

*NOTE: For a RAID/NAS/SAN device, we will do a free initial assessment before providing a price quote for the Bench Setup, which is a different fee from Data Recovery. For more information, please call 770.955.2395 about our process with these devices.

Getting Your Device To Us:

You can choose to either ship your device to us or drop off your device at our lab.

STEP 2: Your Authorization

We do require your authorization for the data recovery process before proceeding.

You Choose:

Service Level Track: Expedited Service (Estimated 2-4 business days), Standard Service (Estimated 5-10 business days) or Economy Service (Estimated 11+ business days)

Required Add-On Services will let you choose what size drive your data will be returned on, flash drive or hard drive.

STEP 3: Downloading Your Data

For recoveries under 200GB:

    • Your data may be returned on a flash drive or hard drive.
    • We have several sizes available for purchase.

For recoveries over 200GB:

    • Your data is returned on a hard drive.
    • We have several sizes available for purchase.

STEP 4: Returning Your Data

Two Options: Shipping & Handling OR Pick up your device

STEP 5: After data recovery is complete

Cherry Systems will retain a copy of your recovered files for 30 days after job completion in case of any transfer issues.

Need Help Transferring Files?  Please contact your IT consultant, computer repair shop, or we can help refer you to someone.

Privacy Policy

The service, speed and ability of Cherry Systems to recover my lost data was amazing.  You took a horrible situation, where months of work was lost and were able to turn it around and recover it in a fraction of the time it would have taken to recreate.  I have to say that I hope to never need your recovery services again, but there is comfort in knowing that if we do have another hard drive failure, we have you to turn to.Ryan

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