Our Process

Our Guarantee: NO RECOVERY – NO COST

STEP 1: Fast, Free Evaluation

1. Email the Data Recovery Information Form, or submit our online form for your Free Price quote.
2. Of course, we need your device to give you your flat-rate price for the data recovery process.
3. Drives will be evaluated to determine if it is a "software" or "hardware" failure.
4. Cherry will provide a flat-rate price for the data recovery process, and require written authorization before proceeding.
5. Evaluation results for most devices are guaranteed within 24 hours (1 business day).
6. Call us at 770.955.2395 if you need help or assistance.

NOTE: RAID, NAS, SAN & Tablet evaluations are exceptions. At least a 48-hour evaluation is necessary to determine condition and recoverability for these devices, and there may be some fees involved. We will always get your approval before moving forward.

Time Service Level:

Choose: Expedited Service (2-4 business days), Standard Service (5-10 business days) or Economy Service (11-21 business days)

Getting Us Your Device:

You can choose to either ship your device or drop off your device to our lab.

STEP 2: Authorization

Please fill out and sign an Authorization Form. Form can be returned via:

1. Email or
2. Fax at 770.955.3833

Also, Optional Services will let you choose how you want the device returned.

STEP 3: Returning Your Data

Recoveries under 200GB can be returned on a Flash Drive. You may either provide one or purchase one from us as we have all sizes available.

For recoveries over 200GB, you can choose either to:

• Provide your own blank hard drive to us.
• Purchase a new hard drive from us.
  • 1TB, 2TB, 3TB, 4TB (larger sizes also available if needed)

You Choose: Shipping & Handling Or Pick up

Need Help Transferring Files?

Contact your IT consultant, computer repair shop or we may provide a reference.

Cherry Systems will retain a copy of your files for 30 days in case of transfer problems.

STEP 4: Follow-up Care

Our recovery advisor will provide you with the basic information to upload the recovered data onto your system.

Privacy Policy