FAQs

  1. I dropped my device and it is making strange noises. What should I do?
    • It's vitally important that the device be turned off and unplugged as soon as the failure or malfunction occurs. This will greatly enhance the data recovery success rate.
    • For damaged media, let Cherry's experts diagnostically determine both the cause and extent of damage. Additional physical or structural damage and irreversible data loss may occur if you try to repair it yourself.
  1. How long does it take to recover data from my failed/damaged device?
    • The recovery process is time scheduled based on your urgency.
    • Sometimes needed replacement parts are pulled from our extensive inventory or ordered from our network of suppliers.
  1. How much will the data recovery process cost me?
    • Cherry System's highly qualified personnel will diagnose the cause and extent of the damage to your media device. Only then can the cost of recovery be determined.
  1. How long does it take to get my free evaluation/quote?
    • Drives received by 1:00 PM, will be evaluated that same day and the complexity of the repair determined as to whether a "logical" or "hardware" failure has occurred. Cherry will provide a flat-rate price and require authorization before proceeding.
    • Evaluation of drives received after 1:00 PM will be completed the following morning.
    • Evaluation results of most devices are guaranteed in 24-hours (1 business day).Note: RAID, NAS, Cell Phone, & Tablet data recovery services are exceptions. A 48-hour evaluation is necessary to determine condition and recoverability for these devices.
  1. How do I get my free evaluation/quote?
    • You have two options, whichever is easier. Either fill out Data Recovery Information Form and email the form to us or submit our Online Form. Our recovery advisor will then be in contact for the next step.
  1. Do I have to ship my failed device to Cherry to get a free accurate quote?
    • Yes, either ship your device to us or bring it to our office. Cherry's engineers will need your failed device in hand in order to determine the cause and extent of the damage. An accurate evaluation/quote can then be given for data recovery.
  1. How do I ship my failed device to Cherry?
  1. Will Cherry protect my information, data, and privacy while recovering my files?
    • Yes, throughout the data recovery process, Cherry's clients are assured that the highest standards of quality, protection and security are employed on their behalf by our highly qualified team of experts.
    • See our Privacy Policy.
  1. Is my device safe with Cherry’s engineers?
    • Retaining technicians with both an engineering education and the requisite years of experience are essential to ensure the best outcome for our clients. The ability to interpret a drive's response or reaction to various tools is developed and fine-tuned through many years of data recovery experience.
    • Cherry Systems Data Recovery has a “best in class” team of data recovery engineers with almost 100 years combined experience, all of whom are highly knowledgeable in recovering data loss from accidents, environmental conditions, and/or mechanical problems.
    • Yes, you can trust Cherry’s expert engineers with recovering your data.
  1. Once data is recovered and my device returned, does Cherry retain my information?
    • Cherry will retain a copy of your files for a 30-day period in case of transfer problems.
    • See our Privacy Policy
  1. Does Cherry accept all manufacturers for most devices?
    • Yes, Cherry has dealt with multiple manufacturers since 1989. Our engineers are experienced to help with any failed media device.
  1. Why choose Cherry rather than other data recovery companies?
    • Cherry Systems Data Recovery is a Professional Data Recovery organization successfully serving corporations, IT professionals, small businesses, and consumers nationwide since 1989.
    • Our reputation as the most referred data recovery lab in the Southeastern USA by IT professionals is a tribute to our experience, expertise, and excellent customer service. On another note, satisfied customers are continually referring new clients to us.
    • We are humbled by our "best in class" data recovery success with ZERO Better Business Bureau complaints since opening in 1989.
    • We allow you to choose the most convenient and cost-effective option for you by providing a flat-rate price and requiring your authorization before proceeding. There are no hidden fees with us!
  1. How will my data be returned to me?
    • Under 11GB will be returned on a DVD at no extra charge
    • More than 11 GB but less than 256 GB – Returned on a USB Flash/Thumb Drive
    • You can provide us with your own downloadable drive.
    • Rent a hard drive from us $150 ($50 fee + $100 refundable deposit)
    • Purchase a drive from us.
      • $149.99 for 500 GB/640 GB
      • $199.99 for 1 TB
  1. What type payment does Cherry accept?
    • Credit Card (MasterCard, Visa, Discover & AMEX)
    • Check
    • Cash
    • Corporate PO -- with credit approval
  1. Any hidden fees upon completion?
    • After your Free evaluation to access the damage, Cherry will provide a flat-rate fee up-front and obtain your written authorization before proceeding. You may also choose the price level and time of service that meets your timeframe and budget.
    • As with any data recovery, unexpected circumstances sometimes happen that could require a Level change in the recovery process. If this occurs, we will NOT proceed with data recovery until:
      • You are notified of the circumstances.
      • Options are provided to you, as our client.
      • Permission is obtained to change the recovery status.
    • Cherry Systems does not perform the work and unexpectedly up-charge later!
      No Hidden Fees
I wanted to give you the official word that the Firehouse restore was a success! Once we received the State's approval to have you work with Firehouse, your last restore restored all data. I am simply delighted! I want to see about getting to use your company for situations like this. Thank you!Ginger S. Service Delivery Manager – Storage, IBM

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