Our Process

Our Guarantee: NO RECOVERY – NO COST

STEP 1: Fast, Free Evaluation

  1. Email the Data Recovery Information Form, or submit our online form for your Free Price quote.
  2. Of course, a diagnosis of the actual device is needed to give you a flat-rate price for data recovery.
  3. Call us at 770.955.2395 or 1.800.500.2840 if you need help or assistance.
  4. Drives received by 1:00 PM, will be evaluated that same day, the complexity of the repair to determine if it is a "logical" or "hardware" failure. Cherry will provide a flat-rate price, and require authorization before proceeding.
  5. Evaluation of drives received after 1:00 PM will be completed the following morning.
  6. Evaluation results for most devices are guaranteed within 24 hours (1 business day).

NOTE: RAID, NAS, Cell Phone & Tablet data recovery services are exceptions. A 48-hour evaluation is necessary to determine condition and recoverability for these devices.

Time Service Level:

Choose: Standard service (5-8 business days) or expedited service (2 business days)

Getting Us Your Device:

You can choose to either ship or drop off your device

STEP 2: Authorization

Please fill out and sign an Authorization Form of flat rate price for data recovery process. Form can be returned via:

  1. Email or
  2. Fax at 770.955.3833

Also, Optional Services will let you choose how you want the device returned.

NOTE: By signing and returning the form, you authorize a $180 fee for the Discovery Completion.

STEP 3: Discovery Completion

A 48-hour window (2 business days) is provided to review a list of recoverable documents found on your damaged device before committing to the price of recovery. Choose either to move forward with the recovery or stop the process and have your media returned.

The data recovery process is time scheduled based on your urgency. Needed replacement parts are pulled from our extensive inventory or ordered from our network of suppliers.

You choose the most convenient and cost-effective option for you.

STEP 4: Returning Data
Recoveries under 11GB will be returned on DVD at no extra charge.

Recoveries more than 11GB but less than 256 GB – Returned on a USB Flash/Thumb Drive.

For larger size recoveries:

  • Provide your own blank downloadable drive.
  • Rent a drive from us.
    • $150 ($50 rental fee + $100 refundable security deposit)
  • Purchase a drive from us.
    • $149.99 for 500 GB/640 GB
    • $199.99 for 1 TB

Need Help Transferring Files?

Contact your IT consultant or computer repair shop.

Cherry Systems will retain a copy of your files for 30 days in case of transfer problems.

Choose: Shipping Or Pick Up.

Ground shipping $20 or Standard Overnight $39.95.

STEP 5: Follow-up Care

Our recovery advisor will provide you with the basic information to upload the recovered data onto your systems.

Privacy Policy

“I appreciated your service rendered to me in recovering what you could of the damaged Travel Drive that I brought to you. Your expert ability to perform this recovery function was amazing and it gave me hope when I thought all was lost in terms of important data that I had accumulated for years.“Dr. J.

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