Our Process

STEP 1: Free Evaluation, for most devices

1. We need your device in hand to complete your evaluation
2. Please bring your device to our lab in Marietta or ship your device to us.
3. Please fill out our Client Information Form -- send back by email, ship with your device or bring with you at drop off. 
4. Once we have your completed form and device in-house, we will begin the evaluation. 
   1. Most evaluations are free; If we are able to offer a free evaluation, we offer 1 free evaluation per device, before charging a fee.
   2. If there is an upfront fee for your evaluation, we will let you know. This payment will be non-refundable and required upfront; This evaluation fee will be applied towards any data recovery quote offered.
5. We will complete an evaluation to determine if recovery is possible.  We will not fix or repair any devices, nor will we complete the data recovery process during evaluation.
6. Evaluations results, for most devices, are completed within 3-5 business days. 
7. Cherry will provide an upfront price quote for the data recovery process and require your authorization, before proceeding. 
8. All recovery work is completed in-house as we have a cleanroom onsite; Nothing is shipped out for data recovery.
9. Please reach out to us, 770.955.2395 or email, if you have questions.

STEP 2: Your Authorization

After the evaluation is complete, we will provide you with an upfront price quote for the recovery process.  We will require your approvals, before moving forward with data recovery.

STEP 3: Data Recovery

All recovery work is completed in-house as we have a cleanroom onsite; Nothing is shipped out for data recovery.

STEP 4: Downloading Your Data

Due to security reasons, we require each client to purchase a download drive from us and we thank you for understanding.  Each client will purchase a new device from us and may choose between a USB Flash Drive or Portable Hard Drive/SSD device.  We will place all recovered data onto this new device and this will be the device you pick up from us at job completion.  The download device needed for purchase will depend on your preference of device and/or the amount of data recovered.

For recoveries under 300GB:

• • Your data may be returned on a USB Flash Drive or Portable Hard Drive/SSD.
  • We have several sizes available for purchase.

For recoveries over 300GB:

• • Your data will be returned on a Portable Hard Drive/SSD.
  • We have several sizes available for purchase.

STEP 5: Returning Your Data

Two Options: Shipping & Handling  -OR-  Pick up 

STEP 6: After data recovery is complete

Cherry Systems will retain a copy of your recovered files for 30 days after job completion.  These 30 days allow you time to verify the data recovered, make a backup of the recovered files and complete any data transfers needed. We also require pick up of this download drive and payment in full, within 30 days of being notified of job completion.

Need Help Transferring Files?  Please contact your IT consultant, computer repair shop, or we can provide a company for referral.

 

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