Our Process

Our Guarantee: NO RECOVERY – NO COST

STEP 1: Fast, Free Evaluation

  1. Email the Data Recovery Information Form, or submit our online form for your Free Price quote.
  2. Of course, a diagnosis of the actual device is needed to give you a flat-rate price for data recovery.
  3. Call us at 770.955.2395 or 1.800.500.2840 if you need help or assistance.
  4. Drives will be evaluated to determine if it is a "logical" or "hardware" failure. Cherry will provide a flat-rate price, and require authorization before proceeding.
  5. Evaluation results for most devices are guaranteed within 24 hours (1 business day).

NOTE: RAID, NAS, SAN, Cell Phone & Tablet evaluations are exceptions. A 48-hour evaluation is necessary to determine condition and recoverability for these devices.

Time Service Level:

Choose: Expedited service (2-4 business days), Standard service (5-8 business days) or Economy service (10-21 business days)

Getting Us Your Device:

You can choose to either ship or drop off your device

STEP 2: Authorization

Please fill out and sign an Authorization Form of flat rate price for data recovery process. Form can be returned via:

  1. Email or
  2. Fax at 770.955.3833

Also, Optional Services will let you choose how you want the device returned.

NOTE: By signing and returning the form, you authorize a $180 fee for the Discovery Completion.

STEP 3: Discovery Completion

A 48-hour window (2 business days) is provided to review a list of recoverable documents found on your damaged device before committing to the price of recovery. Choose either to move forward with the recovery or stop the process and have your media returned.

The data recovery process is time scheduled based on your urgency. Needed replacement parts are pulled from our extensive inventory or ordered from our network of suppliers.

You choose the most convenient and cost-effective option for you.

STEP 4: Returning Data
Recoveries under 32GB will be returned on a Flash Drive. You may either provide one to us for download or purchase one from us.

For larger size recoveries:

  • Provide your own blank downloadable hard drive.
  • Rent a hard drive from us.
    • $150 ($50 rental fee + $100 refundable security deposit)
  • Purchase a new hard drive from us.
    • 1 TB, 2 TB, 3 TB & 4 TB available

Need Help Transferring Files?

Contact your IT consultant or computer repair shop.

Cherry Systems will retain a copy of your files for 30 days in case of transfer problems.

Choose: Shipping Or Pick Up.

Ground shipping $20 or Standard Overnight $39.95.

STEP 5: Follow-up Care

Our recovery advisor will provide you with the basic information to upload the recovered data onto your systems.

Privacy Policy

I would like to thank all at Cherry Systems for your great and well-appreciated assistance in recovering data from my damaged external hard drive. I have managed to open all documents, which I have accumulated over the past 8 years. And now I have saved them all on my laptop as well! I am extremely grateful and many thanks again for your wonderful service!Charity D. Human Resources Coordinator for International Federation of Red Cross & Red Crescent Societies Haiti Earthquake Operation

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