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Our Process

STEP 1: Free Evaluation, for most devices

  1. We need your device in hand to complete your evaluation
  2. Please bring your device to our lab in Marietta or ship your device to us.
  3. Please fill out our Client Information Form -- send back by email, ship with your device or bring with you at drop off. 
  4. Once we have your completed form and device in-house, we will begin the evaluation.
  5. Your device will be evaluated to determine if recovery is possible.  We will not fix or repair any devices, nor will we complete the data recovery process during evaluation.
  6. Evaluations results, for most devices, are completed within 2-5 business days.
  7. Cherry will provide an upfront price quote for the data recovery process and require your authorization, before proceeding. 
  8. All recovery work is completed in-house as we have a cleanroom onsite; Nothing is shipped out for data recovery.
  9. Please reach out to us, 770.955.2395 or email, if you have questions or need assistance.

STEP 2: Your Authorization

After evaluation is complete, we will provide you with an upfront price quote for the recovery process.  We will require your approvals, before moving forward with data recovery. 

STEP 3: Data Recovery

STEP 4: Downloading Your Data

Due to security reasons, this is a required purchase for every client and thank you for your understanding.  You will be purchasing a new device from us and may choose between a USB Flash Drive or Portable Hard Drive.  We will place all recovered data onto this device for you and this will be the device you pick up at job completion.  The device needed for purchase will depend on your preference of device and/or the amount of data recovered.

For recoveries under 350GB:

    • Your data may be returned on a USB Flash Drive or Portable Hard Drive.
    • We have several sizes available for purchase.

For recoveries over 350GB:

    • Your data will be returned on a Portable Hard Drive.
    • We have several sizes available for purchase.

STEP 5: Returning Your Data

Two Options: Shipping & Handling  -OR-  Pick up 

STEP 6: After data recovery is complete

Cherry Systems will retain a copy of your recovered files for 30 days after job completion.  These 30 days allow you time to verify the data recovered, make a backup of the recovered files and complete any data transfers needed.

Need Help Transferring Files?  Please contact your IT consultant, computer repair shop, or we can provide a company for referral.

 

Privacy Policy

My name is Dan Dickens and I am the Director or Information Technology for Orion HealthCorp. We are a Healthcare company providing medical billing and practice management services to clients all across the United States. Late on the night of September 4th, 2011, I encountered a disaster scenario at one of our Pediatric practices in Dayton, Ohio. The next day I was on a plane from Atlanta to Dayton. After working through a multitude of problems I realized that professional data recovery services would be needed. I called Cherry Systems late on the night of September 6th. It was imperative…Dan Dickens Director of Information Technology, Orion HealthCorp, Inc.

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