Our Process

STEP 1: Fast, Free Evaluation for most devices

1. Of course, we need your device in hand to properly evaluate your drive
2. Please drop off your device at our lab in Marietta or ship your device to us for your evaluation. Please also fill out our Client Information Form.
3. Drives will be evaluated to determine if it is a "software" or "hardware" failure, and will provide a flat-rate price for the data recovery process.
4. Evaluation results for most devices are guaranteed within 2-4 business days*.
5. Cherry will require your authorization before proceeding.
6. Call us at 770.955.2395 or email, if you need help or assistance.

*NOTE: For a RAID/NAS/SAN device, we will do a free initial assessment before providing a price quote for the Bench Setup, which is a separate fee from Data Recovery. For more information, please call 770.955.2395 about our process with these devices.

Getting Your Device To Us:

You may either drop off your device or ship your device to our lab.

STEP 2: Your Authorization

We require your approvals for the data recovery process, before we will move forward.

STEP 3: Downloading Your Data

You may choose what type of device you wish for us to download your recovered data, flash drive or hard drive. Purchasing a download drive, is required for security reasons.

For recoveries under 200GB:

• • Your data may be returned on a flash drive or hard drive.
  • We have several sizes available for purchase.

For recoveries over 200GB:

• • Your data is returned on a hard drive.
  • We have several sizes available for purchase.

STEP 4: Returning Your Data

Two Options: Shipping & Handling OR Pick up your device

STEP 5: After data recovery is complete

Cherry Systems will retain a copy of your recovered files for 30 days after job completion in case of any transfer issues.

Need Help Transferring Files?  Please contact your IT consultant, computer repair shop, or we can help refer you to someone.

 

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