Our Process

STEP 1: Free Evaluation, for most devices

1. We need your device in hand to complete your evaluation
2. Please bring your device to our lab in Marietta or ship your device to us for evaluation. Please fill out our Client Information Form -- send back by email, ship with your device or bring with you at drop off. 
3. Your device will be evaluated to determine if recovery is possible. 
4. Evaluation results, for most devices, are completed within 2-5 business days.
5. Cherry will provide an upfront price quote for the data recovery process and require your authorization, before proceeding.
6. Please reach out to us at 770.955.2395 or email, if you have questions or need assistance.

Getting Your Device To Us:

You may either bring your device to our lab in Marietta or ship your device to us.

STEP 2: Your Authorization

After evaluation, if we believe recovery is possible, an upfront price quote for the recovery process will be provided.  We require your approval, before moving forward with data recovery.

STEP 3: Data Recovery

STEP 4: Downloading Your Data

You may choose what type of device you wish for us to download your recovered data, flash drive or hard drive. For security reasons, purchasing a "download drive" from us is required.

For recoveries under 200GB:

• • Your data may be returned on a flash drive or hard drive.
  • We have several sizes available for purchase.

For recoveries over 200GB:

• • Your data will be returned on a hard drive.
  • We have several sizes available for purchase.

STEP 5: Returning Your Data

Two Options: Shipping & Handling  -OR-  Pick up 

STEP 6: After data recovery is complete

Cherry Systems will retain a copy of your recovered files for 30 days after job completion, allowing time to make a backup of the recovered files and in case of any transfer issues.

Need Help Transferring Files?  Please contact your IT consultant, computer repair shop, or we can help refer you to someone.

 

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