FAQ - Cherry Systems

I dropped my device and now it is making strange noises. What should I do?
- It's vitally important to turn off and unplugged the device as soon as the failure or malfunction occurs. This will greatly enhance the success rate for data recovery.
- Bring your device to Cherry for an evaluation to let our experts diagnostically determine the extent of damage and recovery options.
- Additional physical or structural damage and irreversible data loss may occur, if you try to repair the device yourself.

How long does it take to recover data from my failed/damaged device?
- The recovery process is time scheduled based on your urgency, but our standard turnaround is 5-10 business days.
- After the evaluation is complete, we will provide an estimated turnaround time for your job when providing your price quote for the data recovery process.
- Sometimes needed replacement parts are ordered from our network of suppliers or sometimes the failure of the device's condition will cause the recovery to take longer than originally expected. We will keep you updated throughout the entire process as we know how important the recovery of your data is to you.

How much will the data recovery process cost me?
- Cherry System's highly qualified personnel will diagnose the extent of the damage during your evaluation, and only then can the cost of recovery be determined.
- Cost will vary for each device, which is why we offer the evaluation.
- You may also choose your choice of service based on your time schedule. Expedite Service / Standard Service / Economy Service

How long does it take to complete my evaluation?
- Evaluations are typically completed within 2-5 business days.

How do I get my free evaluation and quote?
- You may bring your device to our lab in Marietta or ship the device.
- We will need your failed device in hand to complete the initial evaluation. The evaluation will help our engineers determine the extent of damage, see if recovery is possible and provide a price quote for the data recovery process.
- Please fill out our Client Information Form. You may email this form back to us, bring with your device at drop off or ship along with your device. This form is required for check-in and before beginning your evaluation.
- You may also submit an Online Form and we will be in contact for next steps about getting your device to us for evaluation.

Do I have to ship my failed device to Cherry to get a quote for data recovery?
- No, you may bring your device to our lab in Marietta, GA, during normal business hours.
- Whether you ship or bring your device to us, Cherry's engineers will need your device in hand to complete the evaluation, to see if recovery is possible. Only then can we provide an upfront quote for the data recovery process and it will be your call where we go from there.

How do I ship my failed device to Cherry?
- Please take a look at our Shipping Instructions.
- We strongly recommend shipping any device inside a box, packing the device well inside.

Will Cherry protect my information, data, and privacy while recovering my files?
- Yes, throughout the data recovery process, Cherry's clients are assured that the highest standards of quality, protection and security are employed on their behalf by our highly qualified team of experts.
- See our Privacy Policy.

Is my device safe with Cherry’s engineers?
- Yes, you can trust Cherry’s expert engineers with recovering your data.
- Retaining technicians with both an engineering education and the requisite years of experience are essential to ensure the best outcome for our clients. The ability to interpret a drive's response or reaction to various tools is developed and fine-tuned through many years of data recovery experience.
- Cherry Systems Data Recovery has a “best in class” team of data recovery engineers with almost 100 years combined experience, all of whom are highly knowledgeable in recovering data loss from accidents, environmental conditions, and/or mechanical problems.

Once I have picked up my recovered data, does Cherry retain my information?
- Cherry will retain a copy of your recovered files for a 30-day period in case of any transfer issues you might have.
- See our Privacy Policy

Does Cherry accept all manufacturers for a device?
- Yes, Cherry has dealt with multiple manufacturers for all devices, since opening its doors in 1989.
- Our engineers are experienced to help with any failed media device you may have.

Why choose Cherry rather than other data recovery companies?
- Cherry Systems Data Recovery is a Professional Data Recovery organization successfully serving corporations, IT professionals, small businesses, and consumers nationwide.
- Our reputation as the most referred data recovery lab in the Southeastern USA by IT professionals is a tribute to our experience, expertise, and excellent customer service.
- Satisfied customers are continually referring new clients to us.
- We are humbled by our "best in class" data recovery success with ZERO Better Business Bureau complaints since opening in 1989.
- We allow you to choose the most convenient and cost-effective option for you by providing a flat-rate price for the data recovery process. We require your authorization, before proceeding.
- There are no hidden fees with us!

How will my data be returned to me?
- Your data can be returned on a Flash Drive or Hard Drive device, which we call a "download drive." This device is based on your preference and whichever will best hold your recovered files.
- If you have under 350GB of data, your data may be returned on a USB Flash Drive or Portable Hard Drive device, your preference. We have multiple sizes available for purchase.
- If you have over 350GB of data, your data will be returned on a Portable Hard Drive device. We have multiple sizes available for purchase.
- For security reasons, we require all clients to purchase this device from us, to place your recovered files onto. These details will be provided, after completing your evaluation.

Any hidden fees upon completion?
- After your evaluation, Cherry will provide a flat-rate fee for the data recovery process and will obtain your authorization before proceeding.
- You choose the time of service and price that meets your timeframe and budget.
- You choose your "download device" preference - flash drive or hard drive device.
- As with any data recovery, unexpected circumstances sometimes happen that could require a Level change in the recovery process. If this occurs, we will NOT proceed until:
  - You are notified of the circumstances.
  - Options are provided to you, as our client.
  - Permission is obtained to change the recovery status.
- Cherry Systems does not perform any work and unexpectedly up-charge later! We have no Hidden Fees!

FAQs