Our Process

Our Guarantee: NO RECOVERY – NO COST

STEP 1: Fast, Free Evaluation

  1. Email the Data Recovery Information Form, or submit our online form for your Free Price quote.
  2. Of course, we need your device to give you your flat-rate price for the data recovery process.
  3. Drives will be evaluated to determine if it is a "software" or "hardware" failure.
  4. Cherry will provide a flat-rate price, and require authorization before proceeding.
  5. Evaluation results for most devices are guaranteed within 24 hours (1 business day).
  6. Call us at 770.955.2395 or 1.800.500.2840 if you need help or assistance.

NOTE: RAID, NAS, SAN, Cell Phone & Tablet evaluations are exceptions. A 48-hour evaluation is necessary to determine condition and recoverability for these devices, and their may be some fees involved. We will always get your approval before moving forward.

Time Service Level:

Choose: Expedited service (2-4 business days), Standard service (5-10 business days) or Economy service (11-21 business days)

Getting Us Your Device:

You can choose to either ship or drop off your device to our lab.

STEP 2: Authorization

Please fill out and sign an Authorization Form of flat rate price for data recovery process. Form can be returned via:

  1. Email or
  2. Fax at 770.955.3833

Also, Optional Services will let you choose how you want the device returned.

STEP 3: Discovery File Listing

You may choose for us to pull a file listing before going to the data recovery process. A file listing will show the recoverable documents found on your damaged device before committing to the price of the full data recovery process.

If you choose to go this route, we will require payment up front, and a 48-hour window (2 business days) is provided to review the file listing. After reviewing the files, you may choose to stop the process and the investment you have already paid will be your only cost. If you choose to move forward with the data recovery process, we will credit the investment you paid toward your data recovery total.

The data recovery process is time scheduled based on your urgency. Needed replacement parts are pulled from our extensive inventory or ordered from our network of suppliers.

You choose the most convenient and cost-effective option for you.

STEP 4: Returning Your Data

Recoveries under 200GB can be returned on Flash Drive. You may either provide one or purchase one from us.

For larger size recoveries:

  • Provide your own blank hard drive to us.
  • Rent a hard drive from us.
    • $150 ($50 rental fee + $100 refundable security deposit)
  • Purchase a new hard drive from us.
    • 1TB, 2TB, 3TB, 4TB (larger sizes available if needed)

Need Help Transferring Files?

Contact your IT consultant or computer repair shop.

Cherry Systems will retain a copy of your files for 30 days in case of transfer problems.

You Choose: Shipping & Handling Or Pick Up.

STEP 5: Follow-up Care

Our recovery advisor will provide you with the basic information to upload the recovered data onto your systems.

Privacy Policy

As always it was a pleasure to work with you and your personnel is helpful and friendly.  The service was as promised.

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