FAQs

  1. I dropped my device and it is making strange noises. What should I do?
    • It's vitally important that the device be turned off and unplugged as soon as the failure or malfunction occurs. This will greatly enhance the data recovery success rate.
    • Then let Cherry's experts diagnostically determine both the cause and extent of damage.
    • Additional physical or structural damage and irreversible data loss may occur if you try to repair it yourself.
  1. How long does it take to recover data from my failed/damaged device?
    • The recovery process is time scheduled based on your urgency.
    • Sometimes needed replacement parts are pulled from our extensive inventory or ordered from our network of suppliers.
  1. How much will the data recovery process cost me?
    • Cherry System's highly qualified personnel will diagnose the extent of the damage, and only then can the cost of recovery be determined.
    • Cost will vary for each device, which is why we offer a free consultation.
    • You may choose your choice of service based on your time schedule
  1. How long does it take to get my free evaluation/quote?
    • Evaluation results of most devices are guaranteed in 24-hours (1 business day).
    • Drives will be evaluated as to whether a "logical" or "hardware" failure has occurred, and this will allow us to know the extent of damage.
    • Cherry will then provide a flat-rate price and require authorization before proceeding.
    • Note: RAID, NAS, SAN, Cell Phone, & Tablet evaluations are exceptions. A 48-hour evaluation is necessary to determine the condition and recoverability for these devices.
  1. How do I get my free evaluation/quote?
    • You have two options, whichever is easier.
    • Either fill out Data Recovery Information Form and email the form to us or submit our Online Form.  Our recovery advisor will then be in contact for the next step.
    • We will, of course, need your failed/damaged device in hand in order to give you an accurate quote.
  1. Do I have to ship my failed device to Cherry to get a free accurate quote?
    • You may either ship your device to us or bring it to our lab.
    • Cherry's engineers will need your failed device in hand in order to determine the cause and extent of the damage. Only then can an accurate evaluation/quote be given for data recovery.
  1. How do I ship my failed device to Cherry?
  1. Will Cherry protect my information, data, and privacy while recovering my files?
    • Yes, throughout the data recovery process, Cherry's clients are assured that the highest standards of quality, protection and security are employed on their behalf by our highly qualified team of experts.
    • See our Privacy Policy.
  1. Is my device safe with Cherry’s engineers?
    • Retaining technicians with both an engineering education and the requisite years of experience are essential to ensure the best outcome for our clients. The ability to interpret a drive's response or reaction to various tools is developed and fine-tuned through many years of data recovery experience.
    • Cherry Systems Data Recovery has a “best in class” team of data recovery engineers with almost 100 years combined experience, all of whom are highly knowledgeable in recovering data loss from accidents, environmental conditions, and/or mechanical problems.
    • Yes, you can trust Cherry’s expert engineers with recovering your data.
  1. Once data is recovered and my device returned, does Cherry retain my information?
    • Cherry will retain a copy of your files for a 30-day period in case of transfer problems.
    • See our Privacy Policy
  1. Does Cherry accept all manufacturers for most devices?
    • Yes, Cherry has dealt with multiple manufacturers since 1989.
    • Our engineers are experienced to help with any failed media device.
  1. Why choose Cherry rather than other data recovery companies?
    • Cherry Systems Data Recovery is a Professional Data Recovery organization successfully serving corporations, IT professionals, small businesses, and consumers nationwide.
    • Our reputation as the most referred data recovery lab in the Southeastern USA by IT professionals is a tribute to our experience, expertise, and excellent customer service.
    • Satisfied customers are continually referring new clients to us.
    • We are humbled by our "best in class" data recovery success with ZERO Better Business Bureau complaints since opening in 1989.
    • We allow you to choose the most convenient and cost-effective option for you by providing a flat-rate price and requiring your authorization before proceeding. There are no hidden fees with us!
  1. How will my data be returned to me?
    • Under 32GB will be returned on a Flash Drive. You may either provide one or purchase one from us.
    • For data over 32GB:
      • You can provide us with your own downloadable hard drive.
      • Rent a hard drive from us $150 ($50 fee + $100 refundable deposit)
      • Purchase a new hard drive from us. (1 TB, 2 TB, 3 TB & 4 TB available)
  1. What type payment does Cherry accept?
    • Credit Card (MasterCard, Visa, Discover & AMEX)
    • Check
    • Cash
    • Corporate PO -- with credit approval
  1. Any hidden fees upon completion?
    • After your Free evaluation, Cherry will provide a flat-rate fee up-front and obtain your written authorization before proceeding.
    • You may also choose the price level and time of service that meets your timeframe and budget.
    • As with any data recovery, unexpected circumstances sometimes happen that could require a Level change in the recovery process. If this occurs, we will NOT proceed with data recovery until:
      • You are notified of the circumstances.
      • Options are provided to you, as our client.
      • Permission is obtained to change the recovery status.
    • Cherry Systems does not perform the work and unexpectedly up-charge later!
      No Hidden Fees!
Thank you so much. As we are both in the service industry, I understand the sacrifices that sometimes have to be made (we sadly have to make them as well). Your dedication to your customers and their satisfaction is the reason that I recommend no one else but Cherry Systems to my clients when disasters happen.Jason Speak Logic

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